Client Feedback

We can’t recommend PFL mortgages enough. Charles and Dawn were helpful, knowledgeable and always quick to reply to any of our random questions we had. They made what could have been an incredibly stressful time a lot smoother and helped us every step of the way. We will be happy to recommend them to friends and family and use them in future. Thank you!

The keys to our first family home, finally out of marriage quarters. We found the mortgage application process with Craig seamless. It was much easier for us than our previous experiences of going direct to lenders. Craig’s knowledge of using the FHTB scheme was also really helpful. We would use the team again when it comes to remortgaging! We now get to move out of military quarters and into our own home and would recommend PFL to other families - forces or not!

Craig and Dawn were great, both helped with the mortgage application process. Craig found a better deal even after the first deal had gone through. Dawn was great at keeping in touch with my solicitors. Thank you for all of your help!

We highly recommend PFL Mortgages. Charles and the team have such attention to detail and take time to get to know their customer’s needs, resulting in exemplary customer service and communication throughout. The process of finding a good mortgage deal these days can be quite overwhelming, but Charles provided us with the most competitive deal for our requirements. PFL Mortgages have our continued custom going forward due to their high standards in all areas of service.

We have been very impressed with PFL Mortgages. Charles, our broker, was very thorough and kept us informed of all our options particularly during the time when lenders started pulling products and increasing rates. We managed to secure a deal that suited us and our current situation. We finally moved in a couple of weeks ago and are very happy. Thank you.

We have used PFL Mortgages a few times now, and they have always provided us with the best deals and really helped us when explaining the process of buying a house. They even helped us manage a particularly challenging solicitor. A big thank you to Charles and Dawn for making the process a lot easier for us. Customer service was great and worked around our unsociable shifts allowing us to get the process done quicker. We couldn't recommend them more.

We've used PFL mortgages a few times now and would definitely do so again.
Charles was very diligent in making sure we had the best option for our specific circumstances and took plenty of time to understand and advise us whilst Dawn kept us updated on a regular basis.
In the past I have changed mortgages and life insurance on my own but using PLF definitely made the process easier for us and helped us to consider scenarios we wouldn't have considered without them.
We were very happy with the deal we got, and we'd like to thank the team for all their help, support and hard work.

My husband and I recently remortgaged and Craig helped us every step of the way. From the initial stage right through to completion, nothing was too much trouble. Time and care were taken along the way to ensure we were getting the best deal to suit us. We couldn't be happier with the professional and friendly service we received. We would highly recommend PFL Mortgages, and huge thanks to Craig and the team once again for their help! Definitely 10/10

I recently purchased my first home as a 26-year-old first-time buyer with an average credit score knowing very little about the home ownership world. I couldn't have done it without the incredible support and guidance from Charles and Dawn at PFL. They made the entire mortgage process smooth and stress-free, offering expert advice every step of the way any time of the day. I'm now happily settled in my new home, and I highly recommend Charles to anyone looking for a reliable and knowledgeable advisor.

The process was simple as everything was explained in a way I understood. I got a great deal that was in line with my budget. Communication was fantastic as nothing was too much for them to handle promptly and professionally. I would definitely use Charles and Dawn again and highly recommend them.

My boyfriend and I used PFL Mortgages to buy our first home and were so impressed with the service we received. Charles and Dawn were both so clear and prompt with their communication and made the whole process seem so simple. We had the most communication with Charles and couldn't have been more impressed with the service he provided us with. He worked around our schedule and kept in contact without any issues or delays, our experience with Charles and Dawn were by far the best part of the whole process of buying a home. Charles kept us up to date with the mortgage rates and managed to get us a better deal once the mortgage offer had already been received, saving us some money every month! We will absolutely use the service again and couldn't recommend enough.

I would like to a huge thank you to PFL Mortgages in helping me find the right remortgage deal recently. Charles was brilliant and very quick and efficient in applying for the mortgage with the best rate/offer. We were kept informed every step of the way. Would definitely recommend using PFL Mortgages and won't hesitate to use them again in the future.

Thank you so much to Charles, Dawn & the team at PFL Mortgages. They all worked hard to get myself & my partner the best deal possible on a mortgage, meaning we have now got our dream home. The communication was great; we were kept up to date regularly & they were also quick to respond to any questions or queries we had. We would definitely use them again & recommend them to everyone. Thanks so much for everything!

We got in contact with PFL through my partner’s work and they were fantastic. They helped us transfer our previous mortgage to our new one and get us the best deal. The service was great, everyone was friendly, happy to help and really quick at responding to emails. We spoke to Charles on the phone a few times and he went above and beyond to answer any questions we had. Dawn helped us by chasing our solicitors which we really appreciate. Can’t fault PFL at all and I wouldn’t hesitate in using them again or recommending them.

We received a first-class service from Charles, we would definitely recommend PFL to friends and family. Charles was very friendly and put us at ease straight away. His communication was excellent and he took the time to listen and explain things clearly. He gave us personalised advice that was tailored to our specific situation.

We would like to thank all at PFL Mortgages but especially Charles. Amazing service, amazing mortgage deal found that suited our needs and finances. The process was easy and communication was excellent throughout. So glad we shared our amazing journey with this great company. will definitely be back in a couple years to renew the mortgage.

PFL Mortgages were fantastic from start to finish. Professional, timely and really helped me. In the first meeting they really listened to my needs and were quickly able to begin the process of finding me a mortgage. Despite me having to change properties and deposit amounts throughout the process, they were able to effectively liaise with the mortgage lender to find me the best mortgage with the best interest rate available. I can't recommend them enough and will go back when my fixed rate is due to expire to get the best deal again.

I would recommend PFL Mortgages to any friends or family. The services we required were Mortgage advice, Mortgage brokering, Conveyancing and Insurance brokerage in order to purchase our first property.

Many parts of this process could have been stressful and time consuming, however PFL took all of that away. With regular catch ups and communications throughout the process it allowed us to stay informed and make the decisions needed while the team did all the leg work. There was a solution for every problem.

I never had to chase them for an update and they answered many (sometimes silly) questions. With the current rising mortgage rates they managed to secure us a deal far greater than I found on comparison sites.

We will be using this company for the foreseeable future and only wish we could have found them earlier.

Brilliant service from start to finish. Very pleased with the deal they found for us. The team were really helpful and supportive at every stage from start to finish, and great at ironing out any wrinkles as they arose along the way.

PFL Mortgages were recommended to me by my sister and I'm so glad she did. They have been amazing from Charles, who started the ball rolling and was very reassuring and found me a great new deal, to the brilliant Dawn who was there every step of the way. She kept me up to date with everything and was fantastic at chasing information. I would absolutely recommend PFL and I will be using them again in the future.

I would highly recommend PFL mortgages. We have used their services twice now and would not go elsewhere. The communication and follow up have been excellent and we have been really pleased with the rates and deals found for us with our various needs and requests. I would not hesitate to recommend to others (and have done!)

Friendly, helpful and attentive. PFL manage the whole mortgage process and always communicate well throughout. Nothing is too much hassle and they always keep the solicitors on their toes which really adds value when time is of the essence in the property market. I have used them multiple times and always recommend them to friends and family.