Outstanding customer service is one of our highest priorities, along with getting you the best possible mortgage deal available. But don't just take our word for it, have a look at what some of our customers say about us.
We're not just trying to get you the best mortgage deal though, we want your experience of getting a mortgage to be as simple and stress free as possible.
This page shows just a few messages we've had after helping clients. Looking for a mortgage? Then we'd love to help you too.
Feedback from our clients
We were pointed in Sharn’s direction by a family friend who had previously had an excellent experience. Sharn really did go above and beyond with everything she did for us. As we were first time buyers we asked lots of questions which Sharn answered in a way we could understand. Sharn found multiple mortgages for us and talked us through each one highlighting the advantages and disadvantages but also giving us her professional opinion on which would suit us best.
We were kept up to date with all the progress of our application, going as far as Sharn emailing and calling us back after working hours to make sure any worries we had were resolved. Since Sharn arranged our mortgage, she has been in touch multiple times asking if we have any questions and if there is anything further she can do to help us.
Would recommend Sharn and her colleagues to anyone looking for a mortgage! Thanks again team!
I got my mortgage through PFL on 15/07/20 and was very happy with the service, I was kept fully informed of every step throughout the process, and felt every issue was dealt with swiftly, and was particularly happy with the speed PFL liaised with the solicitors and ironed out any problems. I would recommend PFL to anybody and would rate as a 5 star service
I have been really looked after well both times I had the service. High level of customer focus, high standards of professionalism and very considerate to customer needs.
I would like to pass on my feedback about Protect For Life following a house move I have just completed where I took out a mortgage, home insurance, and live cover.
The feedback is very simple: Holly, Dawn and Eleanor have all been absolutely brilliant and a pleasure to work with. They are very professional, have all the answers to the questions I had, were very responsive and on the ball with my situation, and were also all very friendly and gave excellent customer service.
I will be sure to come back to them all in the future for any other insurance/mortgage related issues.
Sharn at PFL found me a great mortgage deal that suited my needs after a significant change in personal circumstances. She delivered outstanding customer service, just the right balance of personal approach backed with years of professional experience.
I felt supported throughout the whole process, and nothing was too much trouble. The best part for me is being able to have a consultation in the comfort of my own home around work and family commitments.
I would definitely recommend PFL to anyone looking to find the best mortgage deal.
Holly, Dawn, and Eleanor provided the most fantastic support and guidance throughout the processes of buying my first home.
Not only did they find me an amazing deal on my mortgage and insurances , they also made the whole experience a lot less stressful because I always felt they were on my side and that this was something we were doing together as a team, rather being just another customer.
Being a first-time buyer, I found the whole mortgage process quite daunting - I didn’t really know where to begin!
The team at PFL Mortgages couldn’t have been more helpful - they were there every step of the way, from first finding the right mortgage to chasing up solicitors. Whenever I had a question, I knew I could just pick up the phone and have an answer straight away.
I would 100% recommend PFL Mortgages - a super friendly team who can’t do enough for you.
I have used PFL Mortgages three times for three properties with different types of mortgage over the last twelve month period. On each occasion I have found both Sharn Rodney and Dawn Gordon extremely helpful, efficient and proactive in obtaining the best rates to suit my requirements.
The attention to detail was excellent; I was kept informed at each stage of the proceedings, often they were one step ahead which enabled me to process my mortgages without delay. I would have absolutely no hesitation in recommending their services to any potential client and am happy to give them a 5 star rating.
I have used Pfl twice now and both times they have been nothing short of Superb! Sharn had to work her Socks off for my 1st Mortgage (which she did) getting me a Great Deal, Which made them my 1st choice for my Remortgage.
My Remortgage happened during the 1st Lockdown period, and even tho the staff were working from home, Dawn was always there to make sure things got done!
All in All an Excellent Company with a Highly Experienced and Committed Staff.
We were recommended PFL from someone within the housing market field. Right from the start the service was excellent. The whole team kept in regular contact with us throughout and were always really friendly.
We have re-mortgaged since buying out property and PFL did everything for us again and contacted us well in advance of our renewal. They have taken the stress out of buying our house which we will always be grateful for.
In November 2019 we were looking for a mortgage as we had the right to buy our council house. The company was recommended to us and we weren't disappointed. They offered us an all round professional service.
They were friendly and efficient and talked us through step by step. They found us a very competitive mortgage and then all we had to do was sign.
We would highly recommend pfl mortgages. We found the whole process stress free. We would definitely give a 5 star rating.
The service that we received from PFL Mortgages was second to none. Not only are the staff sincere, proactive and helpful, they really do strive to secure the very best possible mortgage for you and your circumstances – something that we’ve learnt can end up costing thousands if you get it wrong.
We have previously used other mortgage advisors in the Derby area, but it wasn’t until we used PFL that we realised how different the service was. PFL were able to access rates that we’d never be able to access on our own, and as a result we were able to shave 8 years off our mortgage term, which will provide us with a huge saving over the lifetime of our mortgage.
We wouldn’t hesitate to recommend PFL for their fantastic staff and personable service. They are always one step ahead of the game, which is worth its weight in gold. Thank you all at PFL!
Superb, efficient support throughout the process!
PFL Mortgages helped make what could have been a stressful situation, less daunting and scary for us as first time buyers. We cannot fault the service that we received, all staff members were polite and provided us with the necessary support and encouragement in a timely manner.
Being first time buyers we had lots of questions and never felt unable to ask for clarity when needed! All in all a very positive experience.
From start to finish PFL were there in every aspect of our house move! Keeping us updated regularly on a weekly basis, chasing up solicitors and renewing our insurances (at a very competitive rate).
There is no doubt we will be using the team again for our re-mortgage.
We couldn’t recommend Protect for life’s services enough, simply takes the stress out of moving and insuring.
Again...many thanks to Graham, Holly, Dawn and Eleanor.