Client Feedback
Outstanding customer service is one of our highest priorities, along with getting you the best possible mortgage deal available. But don't just take our word for it, have a look at what some of our customers say about us.
We've worked with hundreds of clients across the UK, whether they were moving house, a first time buyer or looking to remortgage.
We're not just trying to get you the best mortgage deal though, we want your experience of getting a mortgage to be as simple and stress free as possible.
This page shows just a few messages we've had after helping clients. Looking for a mortgage? Then we'd love to help you too.
Feedback from our clients
As first time buyers my partner and I are very happy we was referred to PFL mortgages. Charles was very supportive when arranging our mortgage and looking for the best option for us.
The communication was amazing from Charles and he would call at the times that suited my partner and I best so we could both be included in the discussions. Once the mortgage was arranged he proceeded to help us with Life insurance which he was very clear about the options available and ensured my partner and I was comfortable and well informed to make our decision.
After the mortgage PFL mortgages also referred us to a solicitors which was super helpful as well. Dawn from PFL mortgages also assisted with chasing up the solicitors and kept us well informed on any updates on our behalf. Dawn also referred us to arrange our home and contents insurance which was well organised and arranged with ease.
My partner and I are VERY happy with our experience with this company and will be using them again in the future for any mortgage or insurance requirements. Thank you.
Katie and Jack
Mortgaged in February 2023
We have been dealing with Graham, Charles and Dawn for the past year on trying to achieve a mortgage for our dream house.
I'm pretty sure that we hit every obstacle that could have possibly been thrown our way during the whole process of purchasing our house, but thanks to the whole team at PFL mortgages, they made the whole process as stress free as it could be with their constant updates and streamline processes.
The staff are quite possibly the nicest and friendliest staff I have ever dealt with before and I would highly recommend them.
Graham has even saved us money on our protection side which is a big help with a bigger mortgage!
Thank you so much everyone! We will be in touch for our re-mortgage!!!
Charlotte, Kim and the children
Mortgaged in April 2022
We've been using PFL Mortgages for a number of years, and have always found them to be extremely helpful, efficient and patient! The world of mortgages and insurance is a confusing place, and I wouldn't know quite where to start navigating it alone. The advice and guidance we get from the team is first class, and I am very confident we get the best deals possible. Highly recommend!!
Zoe
Mortgaged in April 2022
I was recommended PFL Mortgages by two friends. I was consulting another mortgage broker at the time but I felt my circumstances and personal details were much better handled and properly discussed by PFL.
I received a detailed and step by step support all the way through the "buying a property process" which can be very stressful with unpredictable surprises. PFL were always there for me to listen and advise and they did a fantastic job in searching the best deal for me as well as systematically chasing up my solicitors.
On top of all this they were very keen on searching newer, better mortgage deals for me while I was waiting for the sellers solicitors to respond. After waiting for paperwork to be processed for almost 6 months PFL found me a second much improved mortgage rate saving me money on the long term. They also proposed me and offered other very useful products such a good life & house insurance taking away a lot of hassle for me. Their responses were prompt and efficient. I am looking forward remortgaging with them and I will recommend them to others without hesitation.
Stef
Mortgaged in March 2022
We were pointed in Sharn’s direction by a family friend who had previously had an excellent experience. Sharn really did go above and beyond with everything she did for us. As we were first time buyers we asked lots of questions which Sharn answered in a way we could understand. Sharn found multiple mortgages for us and talked us through each one highlighting the advantages and disadvantages but also giving us her professional opinion on which would suit us best.
We were kept up to date with all the progress of our application, going as far as Sharn emailing and calling us back after working hours to make sure any worries we had were resolved. Since Sharn arranged our mortgage, she has been in touch multiple times asking if we have any questions and if there is anything further she can do to help us.
Would recommend Sharn and her colleagues to anyone looking for a mortgage! Thanks again team!
Luke and Kiera
Mortgaged in December 2019
I got my mortgage through PFL on 15/07/20 and was very happy with the service, I was kept fully informed of every step throughout the process, and felt every issue was dealt with swiftly, and was particularly happy with the speed PFL liaised with the solicitors and ironed out any problems. I would recommend PFL to anybody and would rate as a 5 star service
Lindsay
Mortgaged in July 2020
I have been really looked after well both times I had the service. High level of customer focus, high standards of professionalism and very considerate to customer needs.
Jabril
Mortgaged in August 2020
I would like to pass on my feedback about Protect For Life following a house move I have just completed where I took out a mortgage, home insurance, and live cover.
The feedback is very simple: Holly, Dawn and Eleanor have all been absolutely brilliant and a pleasure to work with. They are very professional, have all the answers to the questions I had, were very responsive and on the ball with my situation, and were also all very friendly and gave excellent customer service.
I will be sure to come back to them all in the future for any other insurance/mortgage related issues.
Sam
Mortgaged in May 2018
Sharn at PFL found me a great mortgage deal that suited my needs after a significant change in personal circumstances. She delivered outstanding customer service, just the right balance of personal approach backed with years of professional experience.
I felt supported throughout the whole process, and nothing was too much trouble. The best part for me is being able to have a consultation in the comfort of my own home around work and family commitments.
I would definitely recommend PFL to anyone looking to find the best mortgage deal.
Jen
Mortgaged in March 2020
Holly, Dawn, and Eleanor provided the most fantastic support and guidance throughout the processes of buying my first home.
Not only did they find me an amazing deal on my mortgage and insurances , they also made the whole experience a lot less stressful because I always felt they were on my side and that this was something we were doing together as a team, rather being just another customer.
Phillip
Mortgaged in December 2019
Being a first-time buyer, I found the whole mortgage process quite daunting - I didn’t really know where to begin!
The team at PFL Mortgages couldn’t have been more helpful - they were there every step of the way, from first finding the right mortgage to chasing up solicitors. Whenever I had a question, I knew I could just pick up the phone and have an answer straight away.
I would 100% recommend PFL Mortgages - a super friendly team who can’t do enough for you.
Laurie
Mortgaged in July 2018
I have used PFL Mortgages three times for three properties with different types of mortgage over the last twelve month period. On each occasion I have found both Sharn Rodney and Dawn Gordon extremely helpful, efficient and proactive in obtaining the best rates to suit my requirements.
The attention to detail was excellent; I was kept informed at each stage of the proceedings, often they were one step ahead which enabled me to process my mortgages without delay. I would have absolutely no hesitation in recommending their services to any potential client and am happy to give them a 5 star rating.
Angela
Mortgaged in August 2020
I have used Pfl twice now and both times they have been nothing short of Superb! Sharn had to work her Socks off for my 1st Mortgage (which she did) getting me a Great Deal, Which made them my 1st choice for my Remortgage.
My Remortgage happened during the 1st Lockdown period, and even tho the staff were working from home, Dawn was always there to make sure things got done!
All in All an Excellent Company with a Highly Experienced and Committed Staff.
Dave
Mortgaged in May 2020
We were recommended PFL from someone within the housing market field. Right from the start the service was excellent. The whole team kept in regular contact with us throughout and were always really friendly.
We have re-mortgaged since buying out property and PFL did everything for us again and contacted us well in advance of our renewal. They have taken the stress out of buying our house which we will always be grateful for.
Michelle and Tom
Mortgaged in February 2020
In November 2019 we were looking for a mortgage as we had the right to buy our council house. The company was recommended to us and we weren't disappointed. They offered us an all round professional service.
They were friendly and efficient and talked us through step by step. They found us a very competitive mortgage and then all we had to do was sign.
We would highly recommend pfl mortgages. We found the whole process stress free. We would definitely give a 5 star rating.
Alice and Graham
Mortgaged in November 2019
The service that we received from PFL Mortgages was second to none. Not only are the staff sincere, proactive and helpful, they really do strive to secure the very best possible mortgage for you and your circumstances – something that we’ve learnt can end up costing thousands if you get it wrong.
We have previously used other mortgage advisors in the Derby area, but it wasn’t until we used PFL that we realised how different the service was. PFL were able to access rates that we’d never be able to access on our own, and as a result we were able to shave 8 years off our mortgage term, which will provide us with a huge saving over the lifetime of our mortgage.
We wouldn’t hesitate to recommend PFL for their fantastic staff and personable service. They are always one step ahead of the game, which is worth its weight in gold. Thank you all at PFL!
Becky
Mortgaged in December 2019
Superb, efficient support throughout the process!
PFL Mortgages helped make what could have been a stressful situation, less daunting and scary for us as first time buyers. We cannot fault the service that we received, all staff members were polite and provided us with the necessary support and encouragement in a timely manner.
Being first time buyers we had lots of questions and never felt unable to ask for clarity when needed! All in all a very positive experience.
Hattie and James
Mortgaged in January 2020
From start to finish PFL were there in every aspect of our house move! Keeping us updated regularly on a weekly basis, chasing up solicitors and renewing our insurances (at a very competitive rate).
There is no doubt we will be using the team again for our re-mortgage.
We couldn’t recommend Protect for life’s services enough, simply takes the stress out of moving and insuring.
Again...many thanks to Graham, Holly, Dawn and Eleanor.
Gemma and Rich
Mortgaged in March 2021
